Custom Web Development
Cobalt Logistics customer portal
A self-service portal that removed roughly 200 inbound tracking calls a week.
The brief
Cobalt customers phoned to ask where their consignment was. The operations team spent most of its mornings answering questions the data already answered.
What we built
A portal where customers sign in, see live consignment status, download proof of delivery and raise collection requests. Drivers update status from a mobile view, and the whole thing talks to their existing transport management system.
Inbound tracking calls fell by around 200 a week within two months.
Something similar in mind?
Tell us about the project and we will come back with a plan and a price.